Thursday, December 15, 2011


Do you know that the rulings of the Federal Trade Commission applies to you? Did you know that if you can’t ship within the promised time (or within 30 days if you made no promise), you must notify the customer of the delay, provide a revised shipment date and explain his right to cancel
and get a full and prompt refund.

Also, you have the right to cancel orders that you can’t fill in a timely manner, but you must promptly notify the customer of your decision and make a prompt refund.

 Here is a link to an article on PROMPT DELIVERY RULES that we should all be familiar with. FTC: Insuring Prompt Delivery of Items Sold Online

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